Driving adoption at the institutional level

Most adoption programmes fail on the stakeholder field, not the solution.


Unread agendas, uncharted stakeholders, invisible mandates, misaligned decision rights.


If only a good service or product would land on its own.


We help institutional teams read the field, position the programme in it, and build the capability to keep driving adoption after we leave.

Adoption is to a solution what landing is to a flight: the part that makes sure the journey ends in an arrival.


At the institutional level, it's harder than it looks: decisions are made in complex stakeholder fields and stakeholders, let alone agendas and mandates are not always legible from the outside, and a good product on its own rarely gets you there. Read on to see our approach.

Programme tracks

Explore the three tracks below. Each addresses one challenge; combined, they equip your team to drive adoption.

Adoption strategy


What makes an effective adoption strategy?

See what closes adoption gaps

Stakeholder positioning


How to map stakeholder such that your programmes land not strand

Explore, analyse and codify stakeholder fields

Adoption enablement


Obtain the key skills to drive your own adoption programmes

Do what drives adoption

José Ling

Adoption specialist

and  founder

José Ling

Adoption specialist

and  founder

José Ling

Adoption specialist

and  founder

Mission

Our mission is straightforward


On the outset, we assume we’re all pulling on the same rope and that a good solution will naturally land on its feet.


But reality is different.


In most institutions, adoption fails not because the technology or programme is weak, but because stakeholders have different priorities, unclear mandates, and their own pressures. These realities are usually ignored or underestimated.


We exist to close that gap by clearly mapping the real stakeholder landscape, positioning the solution so it connects with actual decision incentives, and equipping teams with the strategy and practical skills needed to turn initial interest into lasting commitment.


This approach is rooted in experience — including the adoption strategy I designed and led for SURF’s Research Cloud, which was adopted by more than 40 universities and research institutions.


Because in the end, we all want to invest wisely and achieve the best possible results.